ERP SYSTEMS / 01
Incident and service request intake
Incident and service request intake is included as part of the published app starting point.
ERP Systems
ITSM for Retail
US retail IT service desk for store incidents, POS terminals, register outages, site assets, service requests, changes, problems, approvals, and operational reporting across Northstar Retail locations.
Sign up to install. Sign in to return to your workspace.
Schema, views, workflows, and roles stay connected in one workspace.
Operating threadService Desk Operations
- 01Review prioritiesOpen Service Desk Operations to review the records and work…
- 02Keep work currentCreate and update operational records as work moves forward.
- 03Track outcomesUse the app's it & devops views to monitor progress and resolve…
One connected ERP Systems workspace — schema, views, workflows, and roles included.
- 16 Tables included in the app
- 175 Configured across the schema
- 10 Workflow starting points
- 4 Analytics and summaries
- 4 Suggested roles and scopes
What's inside
ITSM for Retail, ready to run.
US retail IT service desk for store incidents, POS terminals, register outages, site assets, service requests, changes, problems, approvals, and operational reporting across Northstar Retail locations.
ERP SYSTEMS / 02
Problem and change management workflow
Problem and change management workflow is included as part of the published app starting point.
ERP SYSTEMS / 03
IT asset and service inventory tracking
IT asset and service inventory tracking is included as part of the published app starting point.
ERP SYSTEMS / 04
Approval, priority, and SLA operating views
Approval, priority, and SLA operating views is included as part of the published app starting point.
ERP SYSTEMS / 05
Department and location-aware support records
Department and location-aware support records is included as part of the published app starting point.
ERP SYSTEMS / 06
Operational reporting workspace for IT teams
Operational reporting workspace for IT teams is included as part of the published app starting point.
WORKSPACE / 07
Service Desk Operations
Read-only manager and admin overview of service desk health, workload, and overdue tickets.
How it works
From published app to your operation.
Read-only manager and admin overview of service desk health, workload, and overdue tickets.
- 01
Install the app
Create a new app in your workspace from the published catalog copy.
- 02
Review the schema
Start with 16 tables and the included relationships, forms, and views.
- 03
Adapt the workflow
Update fields, Proto workflows, permissions, and reports around the process you actually run.
- 04
Invite the team
Bring users into the workspace and operate from the same app instead of a disconnected spreadsheet stack.
Built for the whole team
One workspace, every role.
Operators, managers, and builders work from the same ERP Systems app.
Daily teams
Run ITSM for Retail with the tables and views needed for repeated operational work.
Approvals and visibility
Track exceptions, review work, and keep the team aligned from a shared workspace.
Ready to extend
Start from a real app structure, then adapt fields, screens, Proto workflows, and reports.
Rollout
From install to operating model.
Adopt the app at your pace — start on day one, then configure, operate, and scale.
- Day 1
Install
Create the app, inspect the included schema, and open the first records.
- Week 1
Adapt
Rename fields, add missing views, and connect the first Proto workflow.
- Month 1
Operate
Move real work through the app and refine reports from production usage.
- Quarter 1
Scale
Invite more teams, connect APIs, and standardize the operating model.
FAQ
Common questions.
What gets installed with ITSM for Retail?
The published app copy is installed into your workspace with its schema, views, forms, and configured starting data according to the publication settings.
Can I change the app after installing it?
Yes. The installed app is yours to edit. You can change tables, fields, views, permissions, workflows, and reports.
Start
Start with the complete application.
ITSM for Retail installs as a normal ERP·AI app in your workspace — edit tables, views, workflows, and roles freely. ERP·AI handles product access and any implementation support.
Product access
Published app
Install a working ERP Systems workspace with real structure on day one.
- 16 Tables
- 175 Fields
- 10 Proto
- 4 Reports
Operational rollout
Scoped to your team
Configure, migrate, validate, and launch the processes your team runs every day.
- Process and role configuration
- Data migration and integrations
- Launch and ongoing support
Support
Bring us the real operation.
Questions about fit, migration, or rollout? Talk with the team that can connect the software to the way your operation works.
support@erp.ai